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Frequently Asked Questions

Virtual Care FAQ

Virtual Care provides you with access to Licensed Medical Practitioners who are ready to
assess and prescribe treatment plans for non emergency conditions from the comfort of
your home via a virtual face to face visit.

We are in network with all major commercial insurances, Medicare and Medicare supplement plans.
With insurance your visit may be covered in full with or without a copay. All insurance benefits will be verified for eligibility and benefits and any out of pocket costs will be discussed prior to your scheduled virtual visit.

Yes, we offer a special introductory price of $49.99 for your first Virtual Care visit.
(originally $99.99) All payments are to be made at the time of your visit. We accept all
major credit cards, HSA, and FSA cards as forms of payment.

Yes, you may use your HSA or FSA card to pay the Virtual Care visit. All payments are to be
made at the time of your visit. Detailed invoices will be provided for reporting purposes.

Non-emergency health conditions such as sinus problems, respiratory infections,
allergies, flu symptoms, rashes, and many other illnesses can be assessed during a
Virtual Care visit. Our Provider will diagnose your symptoms and provide treatment,
which may include a prescription.

To schedule a visit please call our Virtual care Consultation Line at (469) 949-3100 or
click on the BOOK NOW button on our website. You will be asked a series of questions
related to your reason for requesting a visit, similar to the forms you would fill out at a
doctor’s office.

To join your virtual Virtual Care visit, you will be sent a private link to your registered
email address. Once you have received the link, simply click on the link to activate the
session. We suggest that you join the virtual session 5 minutes before your scheduled
appointment time to ensure proper connection.. You may activate the session via your
desktop/laptop or your mobile device.

Our Providers are able to provide the coordination of a wide range of ancillary services
such as blood lab draws, urine analysis, prescription refills, x rays, ultrasounds and
EKG’s. These ancillary services can be scheduled in the comfort of your home or at your
preferred healthcare facility.

Yes, a copy of your completed Virtual Care visit will be sent to your registered
email address.

Virtual Care Disclaimer

Call 911 immediately or go to the nearest emergency room if you believe you are experiencing a medical emergency.

You are agreeing to have a Virtual Care consultation. Virtual Care is the practice of medicine using electronic communications technologies. Virtual Care consultation services are provided by BitCare licensed practitioners. When you use these telehealth consultation services, you will enter into a provider-patient relationship and be treated by a provider who is licensed in your state. The providers, in exercising their professional judgment, reserve the right to deny care for any reason, including instances where provision of care would be medically or ethically inappropriate.

Getting treatment through a Virtual Care consultation offers certain expected benefits and has certain potential risks. Expected benefits include easier and quicker access to medical care, and the ability to access care from many locations. For example, you can initiate a remote examination from your home rather than having to wait to schedule one. Potential risks include the remote provider not being able to fully resolve your issue over the phone, and lack of provider access to your full medical records, which may, in rare instances, result in allergic reactions or other adverse drug interactions. You have other options for care. You can obtain care in a traditional in-person care setting, such as seeing your Primary Care Physician or visiting an urgent care center.

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